This post was originally published on this site As a selling technician you ask questions to help your customer understand how you can help them. Imagine when you ask your customer, “Who in your home suffers from asthma, allergies, hay fever, sinus conditions or any kind of respiratory condition?” and they tell you all about […]
This post was originally published on this site In our industry we have two terms for technicians. Service & maintenance techs, and selling techs. Typically, we only allow selling techs to sell equipment and service and maintenance techs to do service and maintenance. But shouldn’t all your techs be selling techs? Each and every home […]
This post was originally published on this site This week I had a local heating and air conditioning company come to my house to help straighten out the zoning system. The technician was polite, clean and courteous, and he put on his floor savers when he stepped into the house. We talked about the issues […]
This post was originally published on this site Jeffrey Gitomer said it best, “No one likes to be sold to but everyone loves to buy.” He’s right. So why do we continually treat homeowners like they just walked onto a used car lot and we need to make quota this month? Stop selling. Your customers […]
This post was originally published on this site Homeowners trust technicians. They figure out why a system is not heating or cooling. They restore the comfort and the trust, and a mother can rest assured knowing it’s all going to be okay now that the heat is back on – everyone will sleep comfortably tonight. […]
This post was originally published on this siteEach time a contractor representative is invited into a family’s home, a relationship occurs.