Weldon Long

EGIA’s 'Cracking the Code' Show: Providing Comfort Solutions with IAQ Upgrades

This post was originally published on this siteIndoor Air Quality (IAQ) products present a valuable opportunity to improve the health and wellness of your customers and can greatly increase your revenue. EGIA Steve Mores returns to Cracking the Code for part two of EGIA’s series on IAQ, to help you provide dynamic solutions for your homeowners’ […]

EGIA 'Cracking the Code' Show: Effectively Offering Indoor Air Quality to Your Homeowners

This post was originally published on this siteTo thrive in the shoulder seasons, you have to capitalize on every opportunity once you’re in the home. This week, Steve Mores joins Cracking the Code to explain how to effectively offer Indoor Air Quality (IAQ) products to your homeowners to generate revenue without increasing your overhead. All […]

EGIA 'Cracking the Code' Show: 6 Crucial Conversations to Maximize Revenue

This post was originally published on this siteIf you want to thrive in the slow season, you have to make sure your service techs aren’t leaving money on the kitchen table. EGIA This week, Weldon Long helps you teach your technicians exactly what to say to your customers to capitalize on every opportunity and maximize […]

EGIA’s Cracking the Code Show: Using Technology to Drive Profit

This post was originally published on this siteUsing technology can help you sell more upgrades and accessories at better margins. EGIA This week, special guest John Anderson, of Silver Bullet Price Page, introduces a framework to give you a clear and concise platform to improve sales and offer financing to your contracting customers. All that […]

EGIA’s Cracking the Code Show: 3 Steps to a Powerful Customer Experience

This post was originally published on this siteWhen a customer receives good customer service, they tell an average of 10-12 people. This week, our experts explain how to create a culture of excellent customer service by training your entire team to deliver a friendly experience each and every time and turn your customers into unpaid […]

EGIA 'Cracking the Code' Show: Mistakes to Avoid After the Summer Busy Season

This post was originally published on this siteWith summer winding down, mild temperatures mean less urgency for your homeowners to make purchases. EGIA This week, Weldon Long revisits the basics of the sales process to ensure your team is prepared for success during the fall shoulder season. Plus, your CSRs will learn how to align […]

How to Overcome the '3-Bid' Objection

This post was originally published on this siteIf you’ve spent any time in the home services industry, you’ve experienced this before. You’ve gone through your sales presentation and “BAM!”, the customer hits you with “We are not ready to make a decision because we want to get 3 bids for the project.” What you might […]

Running Promotions in the Slow Seasons

This post was originally published on this siteUsing promotions can help you continue to sell during seasons when extreme weather isn’t creating urgency for homeowners to buy. EGIA This week, our experts explain why promotions are necessary and how you can utilize them to keep business booming year-round. That and more on this week’s Cracking the […]

EGIA 'Cracking the Code' Show: Dealing with Difficult Customers

This post was originally published on this siteFinding techniques to disarm difficult customers and provide great customer service is key to the success of your contracting company. This week, learn how to keep your homeowners comfortable throughout the sales process by using third-party validation and analogies they can understand. Plus, your selling techs will learn […]