Background
Mingledorff’s, a company with a strong presence in HVAC distribution, is renowned for its extensive history and commitment to delivering high-quality products and services. Since 1939, Mingledorff’s has been dedicated to equipping HVAC professionals to succeed. Today Mingledorff’s is proud to be one of the most recognized HVAC Wholesalers in the United States. With over 41 locations in the Southeast, their goal is to provide the best experience to all of their customers, partners, and employees.
Challenges
Before adopting Moblico solutions, Mingledorff’s grappled with significant
challenges across three key areas:
1. Recognizing the significant obstacle posed by the absence of a functional native mobile app at Mingledorff’s, the company acknowledged the critical need for a practical mobile app that met the needs of both dealers and users. It was acknowledged that field
requirements often become apparent only through practical engagement, emphasizing the unmet need for a viable solution.
2. Mingledorff’s mobile app barcode scanning functionality was suboptimal and practically non-existent from a practical standpoint. Users faced significant inconvenience with the slow and impractical native solution, leading to its discontinuation. This deficiency in barcode scanning functionality added another layer of complexity to the company’s challenges.
3. With over 35 branch locations, there was a growing demand at Mingledorff’s for a cohesive business texting solution that seamlessly integrates into the mobile experience. Previous solutions were criticized for being too narrowly focused on business texting without addressing broader needs, highlighting the need for a more comprehensive
approach.
Solutions and Results Post-Implementation of Moblico
Post-implementation, Moblico provided robust solutions that effectively addressed Mingledorff’s challenges. Moblico’s introduction of a functional mobile app fulfilled the company’s desire for a practical and field-ready application. The new barcode scanning capability significantly improved, offering practical and user-friendly functionality. Moblico’s business texting solution not only met the specific need for business texting but also seamlessly integrated into a broader mobile experience, streamlining operations and reducing reliance on dedicated IT resources.
Moblico emerged as a single solution provider, offering a cohesive platform that addressed multiple needs. The responsiveness and customer-centric approach of Moblico’s team were highlighted, particularly their attentiveness to feedback and their ability to provide alternatives and holistic solutions.
In summary, the implementation of Moblico transformed Mingledorff’s mobile engagement strategy. Moblico provided a comprehensive platform that effectively addressed practical mobile app development, efficient barcode scanning, and an integrated business texting solution, all managed seamlessly by a single provider.
